Franco Food
A good taxi ride starts before the car even arrives. Franco Taxi is built into the same app you use for food, jobs and everything else — and a few small habits make every trip smoother, cheaper and safer. Here are seven tips from the Franco Food team.
1. 🚕 Pick the category that fits the trip
Not every ride is the same, so why pay for the same car every time? Choose X for the everyday affordable trip, Comfort when you want a newer car with extra space, or XL when you're travelling with family, friends or lots of luggage. Each category shows its own price upfront, so you decide with the numbers in front of you.
2. 💰 Check the price before you confirm
Your fare appears before you book — no haggling, no surprises at the end. If the price looks high, try another category or wait a few minutes: demand changes through the day, and a short wait can mean a better fare.
3. 📍 Drop the pin exactly where you are
Most delays happen at pickup, not on the road. Drop the pin at the exact gate, entrance or corner where you're standing, not just the street name. If your building has more than one entrance, stand at the one the driver can actually reach — it saves you both a phone call and five minutes of circling.
4. ✈️ Flying? Add your flight number to airport pickups
Heading to or from the airport? Attach your flight number to the trip so your driver can follow delays and be there when you actually land — not an hour early or twenty minutes late. It's the easiest way to take the stress out of airport runs in Port of Spain, St. John's and Roseau.
5. 💳 Pay your way — cash or saved card
Franco Taxi takes cash and card. If you pay by card, your saved cards appear right in the taxi checkout: tap one and you're done, no typing numbers on the curb. Cash riders, keep small bills handy and the trip stays quick at drop-off.
6. 🛡️ Check before you get in
Before you open the door, match what you see with what the app shows: the driver's name and photo, the car model and the plate number. If anything doesn't match, don't get in — cancel and report it from the app. Two seconds of checking keeps every ride safe.
7. ⭐ Rate your ride — it keeps quality high
Your rating is how good drivers stand out and how problems get fixed. A quick tap after the trip takes seconds and helps the next rider too. And if something ever goes wrong, reach out to support from inside the app — we read every message.
That's it: pick the right car, pin the right spot, pay your way and check before you ride. Your next trip across town — or to the airport — will feel like the app was built for you. Because it was. 🚕
Questions or comments? Write to us at team@francoapp.com — we read every message.