Privacy Policy – Franco Apps

Effective Date: [9-9-2025]
Last Updated: [9-9-2025]

This Privacy Policy applies to all mobile applications developed by SgtWarfare LLC (“we,” “our,” or “us”): Franco Food, Franco Drive, and Franco Business. By downloading, accessing, or using any of our apps, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, payment details.

• Account Information: Login credentials, business registration data, driver profile details.

• Transaction Data: Orders placed, completed deliveries, sales history.

• Device & Usage Data: IP address, device type, app version, location data, log information.

• Location Data: Collected only when required for deliveries or service use.

2. How We Use Information

We use collected data to:

• Provide and improve our services.

• Facilitate transactions between customers, businesses, and drivers.

• Process payments securely.

• Enable real-time delivery tracking.

• Prevent fraud, misuse, or account sharing.

• Comply with legal obligations.

3. Information Sharing

We do not sell or rent personal data. We may share information only with:

• Drivers (for Franco Food orders: name, address, order details).

• Businesses (customer details necessary for order fulfillment).

• Payment processors (to complete transactions securely).

• Legal authorities if required by law.

4. Data Retention

We retain your information only as long as necessary:

• Customer data: retained as long as the account is active.

• Driver and business data: retained during the partnership and for a limited period after termination for tax/legal purposes.

• Transaction records: retained as required by law.

5. Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of electronic transmission is 100% secure.

6. User Responsibilities

By using our apps, you agree to:

• Provide accurate and updated information.

• Use the apps lawfully and responsibly.

• Not engage in fraudulent, illegal, or harmful activities.

• Respect other users, businesses, and drivers.

7. App-Specific Terms

Franco Food

• We collect customer data to process and deliver orders.

• Payment details are encrypted and not shared with businesses or drivers.

• Customers are responsible for providing accurate delivery addresses.

Franco Drive

• We collect driver data (ID, vehicle details, banking information) to enable payments and deliveries.

• Drivers must not share, sell, or rent their accounts.

• Drivers must comply with traffic and safety laws at all times.

Franco Business

• We collect business registration data, catalogs, and sales history.

• Businesses are responsible for keeping their menu/catalog updated.

• Orders must be fulfilled correctly and honestly.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

9. International Transfers

Your information may be transferred to and maintained on servers located outside your country. By using our apps, you consent to such transfers.

10. User Rights

You have the right to:

• Access and review your personal information.

• Request corrections or updates.

• Request deletion of your personal information.

• Withdraw consent where applicable.

To exercise these rights, contact us at team@sgtwarfare.com.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

📧 Email: team@sgtwarfare.com
📞 Phone: +1 786-351-3284
📍 Address: SgtWarfare LLC, Louisville, Kentucky, USA