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Terms and Conditions

Effective Date: January 28, 2026  ·  Last Updated: October 20, 2026

These Terms and Conditions (“Terms”) govern your use of the mobile applications developed by SgtWarfare LLC (“Company,” “we,” “us,” or “our”): Franco Food, Franco Drive, and Franco Business, including any additional services such as taxi and ride-hailing services (collectively, the “Franco App”). By downloading, installing, accessing, or using any Franco App service, you agree to be bound by these Terms. If you do not agree, you must not use the services.

1. Eligibility

You must be at least eighteen (18) years old to use any Franco App service.

By creating an account, you represent and warrant that all information provided is true, accurate, current, and complete.

We reserve the right to refuse service, suspend, or terminate accounts if eligibility requirements are not met.

2. Accounts and Registration

An account is required to access core features of the Franco App.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You may not share, rent, sell, or transfer your account to any third party.

3. Services Overview

3.1 Franco Food (Customers)

Franco Food enables users to order food, groceries, clothing, tools, and other products from local and international vendors.

Payments may be made using cash, card, or other supported payment methods.

Orders may be canceled subject to vendor policies and app rules.

3.2 Franco Drive (Drivers)

Franco Drive allows independent drivers to accept delivery, ride, or service requests and earn income.

Drivers are independent contractors and not employees, partners, agents, or representatives of SgtWarfare LLC.

Drivers are solely responsible for complying with traffic laws, licensing requirements, insurance obligations, and local regulations.

Account sharing, renting, selling, or fraudulent activity is strictly prohibited.

3.3 Franco Business (Vendors)

Franco Business enables businesses to sell products and services through the Franco App ecosystem.

Businesses are responsible for maintaining accurate catalogs, menus, pricing, availability, and operating hours.

Businesses must fulfill orders honestly, accurately, and within reasonable timeframes.

3.4 Taxi and Ride-Hailing Services

Franco App may offer taxi and ride-hailing services (“Taxi Service”) through the Franco Drive platform.

Drivers providing Taxi Services are independent contractors and not employees of SgtWarfare LLC.

SgtWarfare LLC does not own, operate, or control vehicles used for Taxi Services and is not responsible for driver or passenger conduct, safety, negligence, or misconduct.

Taxi fares may vary based on distance, duration, demand, location, zone, and other operational factors. Any fare estimates displayed in the app are not guaranteed and may change.

Users must behave lawfully and respectfully during trips. Misconduct may result in immediate suspension or termination of the account.

4. User Obligations

All users agree to:

5. Payments and Fees

Customers agree to pay all applicable prices, fares, delivery fees, service fees, taxes, and charges associated with orders or rides.

Drivers will receive payment for completed deliveries or rides, minus applicable service or platform fees.

Businesses agree to pay commissions or service fees as outlined in their respective agreements.

Payment disputes must be reported within seven (7) days of the transaction.

5.1 Remitly Payments

Payments processed via Remitly are available only for Franco Drive drivers and Franco Business vendors and are intended for users located outside the United States, including but not limited to Guyana, Trinidad and Tobago, and Dominica.

All Remitly transactions are subject to Remitly’s own terms, conditions, processing times, fees, currency exchange rates, and verification requirements.

SgtWarfare LLC is not responsible for delays, errors, reversals, exchange rate differences, or fees imposed by Remitly or intermediary financial institutions.

By selecting Remitly as a payment method, users expressly acknowledge and accept these conditions.

6. Cancellations and Refunds

Customers may cancel orders before preparation begins, subject to vendor policies.

Refunds are issued only in cases of confirmed order errors, unavailable items, or non-delivery as determined by our support team.

Drivers are not guaranteed compensation for trips canceled before pickup.

6.1 Passenger Cancellations – Franco Drive

Passengers may cancel ride or delivery requests; however, cancellation fees may apply.

Cancellation fees vary by zone, distance, time, demand, and local market conditions.

SgtWarfare LLC reserves the sole and absolute discretion to determine whether drivers receive partial, full, or no compensation for passenger cancellations.

No compensation is guaranteed for canceled rides or deliveries.

Repeated or abusive cancellations may result in fees, restrictions, or account suspension.

7. Prohibited Conduct

Users must not:

8. Intellectual Property

All trademarks, content, software, designs, and intellectual property within the Franco App are owned by SgtWarfare LLC.

Users are granted a limited, non-exclusive, non-transferable, revocable license to use the app solely for its intended purpose.

Unauthorized reproduction, distribution, or modification is strictly prohibited.

9. Limitation of Liability

SgtWarfare LLC is not responsible for order errors, delivery delays, service interruptions, or business operations.

Drivers are independent contractors; SgtWarfare LLC is not liable for their actions, negligence, or misconduct.

We are not responsible for losses caused by inaccurate user information, including incorrect delivery or pickup details.

To the maximum extent permitted by law, SgtWarfare LLC shall not be liable for indirect, incidental, consequential, or punitive damages.

9.1 Pricing Variations and Cancellations

All prices, fares, fees, and cancellation charges may vary by geographic zone, time, demand, and operational conditions.

SgtWarfare LLC reserves the right to modify pricing, fees, and compensation structures at any time, to the extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless SgtWarfare LLC and its affiliates from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the Franco App or violation of these Terms.

11. Termination

We may suspend or terminate your account immediately if you violate these Terms or engage in fraudulent, harmful, or unlawful activity.

Termination may result in loss of access to your account, earned income, or pending balances in cases of fraud or abuse.

12. App-Specific Rules

Franco Food

Users must provide accurate delivery details and treat drivers and businesses respectfully.

Franco Drive

Drivers must maintain valid licenses, insurance, and vehicle registration where required.

Drivers are responsible for all tax obligations arising from earnings.

Franco Business

Businesses must not sell illegal, counterfeit, or prohibited products.

Repeated order failures or cancellations may result in suspension.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kentucky, United States, without regard to conflict of law principles.

14. Dispute Resolution

Disputes must first be submitted in writing to our support team.

If unresolved, disputes shall be resolved through binding arbitration in Louisville, Kentucky, USA.

Class actions and jury trials are waived to the fullest extent permitted by law.

15. Live Selling

Businesses may broadcast live video to promote products and interact with viewers. Live content must comply with these Terms, including the prohibitions on illegal, counterfeit, and infringing products. We may end or remove any live session that violates these Terms or applicable law.

16. Jobs, Rentals & Classifieds

Users may publish listings for jobs, rentals, and classified ads. Listings expire after seven (7) days and are removed, except official Franco Food announcements, which remain published and pinned. You must have the right to publish all listing content. Listings that are illegal, misleading, infringing, or otherwise in violation of these Terms will be removed, and repeat violations may result in account suspension.

17. AI Resume Builder

Our resume builder uses artificial intelligence to help you create a resume. AI-generated content may contain errors or inaccuracies; you must review and verify your resume before sending it to any employer. We are not responsible for employment decisions made on the basis of your resume or for the accuracy of AI-generated content.

18. Reviews and Ratings

Reviews and ratings must be honest and based on your genuine experience. Fake, incentivized, manipulated, or misleading reviews are prohibited and may be removed. Repeated abuse of the review system may result in account suspension.

19. Business Subscriptions

Businesses may purchase the “Franco Food Business Monthly” subscription, a monthly auto-renewing subscription that unlocks premium business features, including the ability to send push notifications to followers and to users in their city. The following terms apply to all subscription purchases.

19.1 Subscription Title and Duration

The subscription is titled “Franco Food Business Monthly.” Each subscription period lasts one (1) month and renews automatically as described below.

19.2 Price

The subscription price is displayed in the app before purchase. Prices vary by country and are shown in your local currency at checkout. Current prices are set and managed by SgtWarfare LLC and may be updated from time to time (see 19.7).

19.3 Payment

Payment is charged to your Apple ID (iTunes) account or Google Play account upon confirmation of purchase, or to your card via Stripe for purchases made on the web. SgtWarfare LLC does not process or store your card details for App Store or Google Play purchases.

19.4 Automatic Renewal

The subscription renews automatically at the end of each one-month period unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account will be charged for the renewal within 24 hours prior to the end of the current period, at the then-current price.

19.5 Managing and Canceling Your Subscription

You may manage your subscription and turn off auto-renewal at any time in your account settings:

After cancellation, your subscription benefits continue until the end of the already-paid period. SgtWarfare LLC does not issue partial refunds for the unused portion of the current period.

19.6 Free Trial

There is currently no free trial period. If a free trial is offered in the future, its terms will be presented before purchase.

19.7 Price Changes

We may change subscription prices from time to time. When we do, we will notify you by email and by push notification in the app before the new price takes effect, including the new price and its effective date. Continued use after the effective date constitutes acceptance of the new price.

19.8 Refunds

Refunds for purchases made through the Apple App Store or Google Play are processed by Apple or Google, respectively, according to their own refund policies. SgtWarfare LLC cannot issue refunds for App Store or Google Play purchases. Refunds for web purchases processed via Stripe may be requested through our support team at team@francoapp.com and are handled case by case.

19.9 One Subscription per Business

Each subscription applies to a single business account and is non-transferable. Subscription benefits may not be shared across multiple businesses.

20. Promotions, Coupons and Driver Bonuses

Promotions, discount codes, and coupons may be limited by city, time period, and availability, and are subject to the specific terms published with each offer. Driver bonuses specify a trip target, reward amount, and validity period in the app. We may modify, suspend, or cancel any promotion, coupon, or bonus in the event of error, misuse, or abuse.

21. How Taxi Prices Are Set

Base taxi rates are published per city and vehicle category (X / Comfort / XL) as a per-kilometre rate with a minimum fare, in the trip's local currency. Franco Food may apply an automated pricing system that adjusts the quoted fare within published limits according to real-time, city-wide conditions (demand, driver availability, completion rates). Adjustments never exceed the maximum multiplier or fall below the minimum multiplier published for the city, and never change the published per-category minimum fare structure.

22. The Quoted Fare Is Final

The total shown to you before you confirm a ride is the total you pay for that ride (plus any tip you choose and any coupon/discount shown in the same quote). The price never changes after booking because of later demand, and no AI adjustment is ever applied retroactively to a confirmed ride.

23. Driver Pay

The driver's earnings for a trip are shown to the driver in the app. Automated pricing may vary the platform's percentage within published limits, but driver pay per trip will not fall below the protected floor published for the city (a minimum percentage of the base fare). Drivers may go offline at any time; automated pricing never obliges a driver to accept a trip.

24. Personalized Ordering & Announcements

The order of stores, dishes, and announcements shown to you may be personalized using your Franco Food activity (for example: stores you ordered from, your city, your customer segment). Personalization changes presentation order only — it does not change any price, fee, discount eligibility, or your access to any business on the platform. Sponsored placements, when shown, are labelled as such.

25. No Individualized Price Discrimination

Automated pricing uses aggregate city-level signals only. It does not use your identity, personal characteristics, device, or payment method to set a price for you personally.

26. Changes to Published Limits

We may update the published limits with notice by email and in-app/push notification before the change takes effect.

27. Modifications

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email and by push notification in the app before the changes take effect, including a summary of the changes and links to read the full text. Updates will also be published within the app and on our website. Continued use after the effective date constitutes acceptance of the updated Terms.

28. Contact Information

SgtWarfare LLC
Louisville, Kentucky, USA
Email: team@francoapp.com
Phone: +1 502-701-7573