Privacy Policy

Effective Date: January 28, 2026  ·  Last Updated: October 20, 2026

This Privacy Policy applies to all mobile applications developed and operated by SgtWarfare LLC (“we,” “our,” or “us”), including Franco Food, Franco Drive, Franco Business, and any additional services such as taxi and ride-hailing services (collectively, the “Franco App”). By downloading, accessing, or using any Franco App service, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Name, email address, phone number, delivery or pickup address, payment-related details, resume/CV information you provide to our AI resume builder, and content and photos you publish in listings.

1.2 Account Information

Login credentials, profile details, business registration information, driver identification data, vehicle information, and verification documents.

1.3 Transaction and Service Data

Orders placed, ride or taxi requests, completed deliveries or trips, cancellations, fares, fees, commissions, and sales history.

1.4 Device and Usage Data

IP address, device identifiers, operating system, app version, log files, and usage analytics.

1.5 Location Data

Real-time and approximate location data collected only when necessary to provide deliveries, taxi services, ride tracking, navigation, fraud prevention, or customer support.

2. How We Use Information

We use collected information to:

• Provide, operate, and improve Franco App services
• Facilitate food delivery, taxi, ride-hailing, and business transactions
• Calculate fares, delivery charges, cancellation fees, and zone-based pricing
• Process payments and driver or business payouts, including international payments
• Enable real-time order and ride tracking
• Manage cancellations, disputes, and customer support
• Prevent fraud, misuse, account sharing, or abusive behavior
• Comply with legal, tax, and regulatory obligations

3. Information Sharing and Disclosure

We do not sell or rent personal data. Information may be shared only as necessary with:

• Drivers: limited customer details (name, pickup/drop-off location, order or ride details)
• Businesses: customer information required to fulfill orders
• Taxi or Ride-Hailing Participants: trip-related details necessary to complete transportation services
• Payment Processors: to securely process transactions and payouts
• Stripe: to securely process card payments
• Other App Users: information you choose to publish in public listings (jobs, rentals, classified ads), including contact details you provide
• Employers or Companies: resume information you choose to send through the AI resume builder
• Remitly: for payout processing to Franco Drive drivers and Franco Business vendors located outside the United States
• Legal or Regulatory Authorities: when required by law, court order, or government request

4. Payments and Remitly Processing

Payments and payouts may be processed through third-party providers, including Remitly.

Remitly payments are available only for Franco Drive drivers and Franco Business vendors, primarily for users located outside the United States.

When using Remitly, certain personal and financial information may be shared with Remitly in accordance with their privacy policy, verification requirements, and applicable financial regulations.

SgtWarfare LLC does not control Remitly’s data practices and is not responsible for delays, fees, exchange rates, or processing decisions imposed by Remitly or intermediary institutions.

5. Cancellations and Pricing Data

We collect and process data related to order, ride, and taxi cancellations, including time, location, zone, and usage patterns. This data is used to:

• Apply cancellation fees where applicable
• Determine driver eligibility for compensation or non-compensation
• Improve service reliability and reduce abusive behavior
• Enforce app rules and policies

Pricing, fares, and cancellation fees may vary by geographic zone, demand, time, and operational conditions.

6. Data Retention

We retain personal information only as long as necessary for legitimate business and legal purposes:

• Customer data: retained while the account is active
• Driver and business data: retained during the relationship and for a limited period thereafter for tax, legal, and compliance purposes
• Transaction, ride, taxi, and cancellation records: retained as required by applicable law

7. Data Security

We use commercially reasonable and industry-standard safeguards, including encryption, secure servers, access controls, and monitoring systems.

Despite these measures, no electronic transmission or storage system can be guaranteed to be completely secure.

8. User Responsibilities

By using the Franco App, users agree to:

• Provide accurate, current, and complete information
• Use services lawfully and responsibly
• Not engage in fraudulent, illegal, abusive, or harmful behavior
• Respect other users, drivers, passengers, and businesses

9. App-Specific Privacy Practices

Franco Food

• Customer data is collected to process and deliver orders
• Payment details are encrypted and not shared with drivers or businesses
• Accurate delivery information is the customer’s responsibility

Franco Drive (Delivery, Taxi, and Ride-Hailing)

• Driver data (identification, vehicle details, location, and payment information) is collected to enable services and payouts
• Location data is required during active deliveries or trips
• Drivers must not share, rent, or sell their accounts
• Drivers must comply with traffic, safety, and local regulations

Franco Business

• Business registration data, catalogs, pricing, and transaction history are collected
• Businesses are responsible for maintaining accurate menus and availability
• Sales and order data may be used for reporting, payouts, and compliance

10. Children’s Privacy

Franco App services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

11. International Data Transfers

Your information may be transferred to, processed, and stored on servers located outside your country of residence.

By using the Franco App, you consent to such international data transfers in accordance with applicable law.

12. User Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your personal data
• Withdraw consent where applicable

Requests may be submitted to team@francoapp.com. Verification may be required.

13. Live Selling

Businesses may broadcast live video to promote products and interact with viewers (“Live Selling”). When you watch or participate in a live session, we may process viewing activity and interactions (such as comments and reactions) to operate the feature and keep the platform safe. Businesses are responsible for the content they broadcast.

14. Jobs, Rentals & Classified Listings

When you publish a listing for a job, rental, or classified ad, the information you provide — including title, description, photos, price, and any contact details you choose to share (such as phone number, email, or WhatsApp) — is made visible to other users of the app and website. Listings expire after seven (7) days and are removed, except official Franco Food announcements. Do not include sensitive personal information in public listings.

15. AI Resume Builder

If you use our AI resume builder, we process the information you provide — such as name, contact details, work history, education, skills, and photo — to generate your resume. At your direction, the resume may be shared with employers via WhatsApp or email. AI-generated content may contain inaccuracies; you are responsible for reviewing your resume before sharing it.

16. Reviews and Ratings

When you submit a review or rating for an order, driver, business, or support agent, your score and comment are stored in connection with the relevant order or interaction and may be shown to the business, driver, or support team involved.

17. Push Notifications and Marketing Communications

We send push notifications through Firebase Cloud Messaging (FCM); your device notification token is stored so we can deliver them. Businesses with an active notification subscription may send promotional notifications to their followers and to users in their city. We may also send service-related emails — such as order updates, security alerts, and legal notices — to the email address on your account. You can manage notification preferences in the app settings.

18. Subscription Data

When a business purchases or manages the “Franco Food Business Monthly” subscription, we receive and store the subscription data needed to operate it, including purchase tokens, transaction identifiers, subscription status (active, expired, canceled), and the country and currency of the purchase.

We verify subscription purchases and renewals directly with Apple, Google, or Stripe servers. We do not receive, process, or store your full card details; payments are processed entirely by Apple, Google, or Stripe under their own privacy policies.

Subscription records are retained while the subscription is active and thereafter for the period required by applicable legal, tax, and accounting obligations.

19. Advertising Measurement (Meta Pixel & Conversions API)

If — and only if — you grant consent in the app/website privacy controls, we collect and share with Meta Platforms, Inc. the following event data: the action you took (viewing a store or product, adding an item to the cart, starting checkout, completing a purchase or registration, booking a taxi), the event time, the city, the order value and currency, and product/order identifiers. To match events to your Meta account, identifiers such as your user ID, email address, or phone number are hashed (SHA-256) on our servers before transmission — Meta does not receive them in plain text from our server events. Browser events use Meta's first-party cookies (_fbp/_fbc) where you have consented.

20. Why We Share This Data

To measure whether our advertising works, build audiences of people similar to our customers, show Franco Food ads to people likely to be interested, and avoid showing ads for things you already bought. We do not sell your personal information.

21. Personalization Inside Franco Food

We use your own Franco Food activity (stores you ordered from, product categories, your city and language) to order the home-screen store list for you — for example, showing stores you have ordered from before, and open stores, earlier. This processing happens with Franco Food's own data; your segment (for example "new", "active", "frequent", or "dormant" customer, computed from your order history) may also decide which Franco Food announcements you see inside the app. Segments are labels we compute; they are never sold.

22. AI-Assisted Pricing Data

For taxi trips, our system may use aggregate, real-time demand signals (number of ride requests, drivers online, completion rates in a city) to adjust prices within published limits (see the Terms of Service). We do not set your individual price based on your identity, device, payment method, or how much we think you personally would pay. The fare quoted before you confirm is the fare you pay.

23. Your Choices (Opt-Out / Consent)

• Tracking for advertising is off by default. It starts only if you grant consent in the privacy controls (Profile → Settings → Personalized ads), and you can withdraw consent at any time in the same place; withdrawal stops future events.
• You can also limit ad tracking in your device settings (iOS: Tracking / Apple advertising settings; Android: Ads privacy) and in your Meta account's Ad Preferences / Off-Facebook Activity tools.
• Personalization inside the app uses your Franco Food account data as described above; announcements personalization never reduces your access to any offer's terms — targeted announcements are additional content, and all public promotions remain available as published.

24. Retention & Processors

Event data is sent to Meta and retained under Meta's policies. Segment labels are recomputed periodically from your order history and stored with your account. Payment data continues to be handled only by Stripe (see the main policy above).

25. Changes to Sections 19–24

Material changes to these sections will be announced by email and in-app/push notification before they take effect, per our standing commitment in Section 26.

26. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and by push notification in the app before the changes take effect, including a summary of the changes and links to read the full text. Updates will also be published within the app and on our website. Continued use of the Franco App after the effective date constitutes acceptance of the revised policy.

27. Contact Information

SgtWarfare LLC
Louisville, Kentucky, USA
Email: team@francoapp.com
Phone: +1 502-701-7573