Franco Food

1. Create your account

First, make sure you have your account created in the Franco Food app.

Add your family or friend’s address

Double-check the address to avoid any confusion with the driver and ensure delivery to the correct location.

2. Select your products

Browse the stores and available products.

Add the items you want to send to your shopping cart.

Choose your payment method

Select your preferred payment option.

You can also leave a tip for the driver if you’d like, though it’s not required.

3. Confirm your order

Place your order.

Wait for the confirmation that the business has started preparing it..

Driver assignment

A nearby driver will be assigned to complete the delivery.

You can chat with the driver directly in the app at any time if you need to.

4.Real-time tracking

Track the driver in the app as they go to the store to pick up your order.

See when your products are ready.

Follow the driver’s live route as they deliver to your family or friend.

✨ YOU’RE DONE ✨

Frequently Asked Questions (FAQ)

What is Franco Food?

Franco Food is a mobile app that allows you to order food and products from local restaurants, shops, and markets, and have them delivered quickly to your loved ones in minutes.

Can I track my order?

Yes, you can track your order in real time directly in the app and see when it’s on the way to your loved ones.

Where is Franco Food available?

Currently, Franco Food is available in the United States, Trinidad and Tobago, Gambia (Banjul and Kanifing), and Senegal (Dakar and Thiès). We are working on expanding to new countries and cities soon.

What kind of products can I order?

You can order food from restaurants, meals, groceries, and other everyday products available from local stores listed in Franco Food.

How do I place an order?

• Create your account in the Franco Food app.

• Add your delivery address or your family’s address.

• Browse restaurants and stores near that location.

• Select your items, add them to your cart, and confirm your order.

• Pay securely by card, and track your order in real time until delivery.

Do I need to pay extra fees?

Franco Food charges a small delivery fee depending on the location and distance. All fees are shown clearly before confirming your order.

Why is it important to add the correct delivery address?

When you add a delivery address in Franco Food, it is very important that the address is written correctly. This applies whether you are ordering for yourself or sending food and products to another country. If the address is not correct in the app, your order may not arrive at the right place. Franco Food is not responsible for orders lost or undelivered due to incorrect addresses.

Can I send food to my family in another country?

Yes! One of the key features of Franco Food is that customers in the U.S. and other countries can order meals and products for their families in Senegal, Gambia, and beyond, with fast delivery directly to their homes.

How do payments work?

You can pay securely with debit or credit cards directly through the app. Franco Food works with Stripe, one of the most trusted global payment processors, to guarantee safe and reliable transactions. No cash payment is needed if you are sending an order from abroad.

How fast is delivery?

• Franco Food is designed for on-demand orders. Deliveries usually happen in minutes, depending on the location and the restaurant or store’s preparation time.

11. Where can I get help if I have questions?

You can contact us anytime by email at team@francoapp.com.